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The Commissioner's Guidelines for Continuing Professional Development for licence and certificate of
registration holders in the Real Estate Industry have selected the unit of competence PRDRE 10A Manage
Agency Risk as a compulsory study requirement for renewal of NSW Real Estate Licences and Certificates
of Registration in the 2005-2006 period.
All licensees and certificate holders are required to accumulate 12 Continuing Professional Development
(CPD) Points, spreading over two or more of the four Learning Categories outlined by the Office of Fair
Trading.
The Real Estate & Ethics Training Company
is reviewing its course schedule.
Please check the website in the coming months for the schedule.
Thank you.
Our one-day course, Managing Agency Risk – General, earns you 6 CPD
points in line with the requirements for Learning Category 2. If you have already accumulated 6 or more
CPD points from Learning Category 1, this one-day course is all you will need for renewal of your qualifications
for 2005. Attendance for the Managing Agency Risk – General course is $280, which includes GST.
The Office of Fair Trading advises that Manage Agency Risk (PRDRE10A) is a unit that requires assessment, and so we recommend that you complete an assessment at some point, if only to be sure that you have complied with the commissioner's guidelines. You will be offered an optional assessment prior to the conclusion of the course. An assessment fee of $99 will apply should you wish to be assessed for competency in PRDRE10A - Manage Agency Risk.
Seating is strictly limited and bookings are essential. To book, please contact us at
the Real Estate and Ethics Training Company on (02) 9894 6600. For more information email .
If you include your contact details, one of our team will be please to telephone and discuss the course
details with you. Your personal information will be treated in the strictest confidence in accordance
with our Privacy
Statement
Course Outline
Manage Agency Risk - General
The course covers 4 broad subjects:
- Analysing potential risks to your agency and your clients
- Developing and Implementing policies and procedures to minimise risks
- Establishing reporting and risk monitoring processes
- Incorporating Occupational Health and Safety risks to agency practices.
In addition the course focuses on how to effectively deal with risks identified by the Office
of Fair Trading as critical to agency operations.
Lack of effective communication skills:
- Listing presentation: List Price and Selling Fees
- Leaving properties overpriced
- Price & terms negotiation
Inadequate or proper office practices & procedures:
- Salespersons operating system (SOS)
- Sales administration procedures
Inadequate supervision of staff by licensee:
Poorly trained staff:
- Training plans: external & in house
Unsound recruitment practices:
- Risk Management in Recruitment
- Induction systems
- Employment proposals: Outline of terms & conditions
- Employment Agreements
Unconscionable conduct:
Inability to identify conflict of interest:
Failure to declare beneficial interest:
Unlicensed agency trading:
- Supervision certificates of registration
Unethical behaviour:
- Approved code of client care
- Approved code of ethics
Lack of knowledge of or poor understanding of relevant legislation:
- Poor conflict resolution skills:
- Minimum competency standards
Poor research skills:
- Comprehensive research techniques
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